Who we are
Our website address is: https://www.cloud-engage.com/.
What personal data we collect and why we collect it
Information You Give Us
To avail services on our Websites, users information will be accessed from the application from which they are redirected to our website for the registration process such as name, phone number, and email address (“Required Contact Information”). When giving the payment to the user, CloudEngage may also require you to provide the billing information, such as bank account details. CloudEngage may also ask you to provide additional information, such as company details, profile images, address (“Optional Information”). When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided, such as to add new records to your CloudEngage account.
Information We Collect About You:
We may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) click stream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Cookies
If you leave a fill contact Us form on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who we share your data with
CloudEngage may share Data about Customers with the Company’s contracted service providers, to the extent as is permissible by law, so that these service providers can provide services on our behalf. These service providers are authorized to use your personal information only as necessary to provide the requested services to us. Unless described in this Privacy Statement, CloudEnagege does not share, sell, rent, or trade any information with third parties for their promotional purposes. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
CloudEngage uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
CloudEngage reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. CloudEngage is not responsible for the privacy practices or the content of those linked websites.
Information Security:Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Grievance Redressal
If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or any terms of CloudEnage’s Terms of Use and other terms and conditions or policies of any CloudEngage entity, please contact the following:
Mr. Amit Jaiswal
Xpand Holdings Pte. Ltd
2nd floor, A Block,
Sushant Lok-1,
Gurugram,
Haryana-122002
Email: support@cloudsteer.com
Ph: +91 124 4477811
Time: Mon – Fri (9:30 a.m – 06:30 p.m)
